Yes, we provide free tickets for children under the age of 3, they are free of charge but must hold a valid ticket. When booking please select Child (aged 0-2) tickets.

There will be baby changing facilities at the building near the Marshmallow Toasting area. 

The trail is pram and buggy friendly, but we ask that you do not bring children’s scooters or bikes/trikes to the trail.

There will be a number of stalls selling children’s sized portions available in the Christmas Village. 

Please keep your children with you at all times. The grounds of Leazes Park are large and contain waterways etc. It is essential to keep your children near and ensure that they do not wander into unlit areas. Please keep to the designated pathways as trip hazards my be present in other areas.

You can exchange your ticket up to 24 hours prior to attending. To change your booking contact See Tickets at https://www.seetickets.com/customerservice.

Tickets are non-refundable, so please ensure you choose the correct ticket type before booking. If you would like to exchange your ticket to a different date then please log into the SEE Tickets Portal using your reference number and postcode / email address. 

You will receive an email from SeeTickets upon purchase containing a PDF of your tickets, you can either bring these on your phone or print off your tickets at home. 

If you cannot immediately see your tickets in your inbox then please check your junk mail. 

If you have still not received your tickets then please visit the SeeTickets customer service portal.

When purchasing your tickets, you will see that different days have different ticket types and prices.

Standard tickets are our standard entry, standard price tickets. 
Off-peak tickets are available at a lower ticket price, on a select number of dates which are our much quieter days. 
Peak tickets are for our most popular days which see the most demand. 

We don’t offer Blue Light / NHS Discount at our event. In order to give back to the community we have partnered with a number of local charities, giving them tickets and helping raise funds. More information can be found about our charity partnerships here.

On rare occasions, we may have to cancel an event if weather conditions are so severe that they cause a threat to safety. In such cases, we will let customers know in advance of the closure. If there is extreme weather on the day of your booking, please check your emails for updates.  

An adult aged 16 or older? Then you will need an Adult Ticket. 

A child aged 3-15? They you will need a Child Ticket. 

A child aged 2 and under? Then you will need an Infant Ticket – these are free but you will still need a ticket.

Have a few children and adults in your party? We offer discounted Family tickets, these are for a maximum of 2 adults. You can use this ticket type for 2 adults and 2 children, OR 1 adult and 3 children. 

We will only have tickets available to buy on the door if the session is not already sold out. We advise all customers to buy tickets in advance, tickets can be purchased here: https://northernlightsnewcastle.seetickets.com/timeslot/northern-lights-newcastle